Customer Support Center
If you need help with questions, account-related issues, technical concerns or general feedback, our support team is ready to assist. We can help with verification, payment queries and responsible gambling enquiries, and will act in a professional, authorised manner. Contact us for quick assistance, or use the self-service centre in your account for limit changes and self-exclusion - our staff aim to respond promptly and to act in your favour.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 5123 |
| Working hours | 24/7 |
For account queries, payment checks or technical faults, please include your account ID and a short description when you email. Our team will confirm receipt and advise on next steps. For urgent matters by phone, have your verification documents ready to speed up any authorised checks and withdrawals.
Contact Us by Email
For detailed requests, account issues or when you need to send documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your full name, account ID and up-to-date contact details to help us respond quickly. Attaching screenshots or copies of documents speeds up verification and reduces processing delays.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple account or payment questions are often resolved quickly via live chat, while full investigations, verification checks or complex payment disputes can take longer. Where more time is needed we’ll keep you updated and aim to resolve cases as swiftly as possible, though times vary depending on the issue’s complexity.
Feedback
We’re keen to hear from you, please send feedback, suggestions or ideas to help improve Kingdom. Every message is read by our team and used to refine the site, promotions and customer experience. Whether it’s a small tweak or a feature idea, your input matters. Email us at [email protected] or use the in-site feedback form and we’ll review it promptly.